Senior Operations Coordinator
Core
Monitor real-time queue volumes, manage staff schedules, forecast staffing needs, and ensure operational compliance for a mental health care platform.
Role type
Senior Operations Coordinator
Builds
AI-powered mental health care platform (Lyra Empower)
Domain
Healthcare / Mental Health
Required skills
shift management, resource planning, forecasting, data tracking, compliance auditing, cross-team coordination, escalation management, project support, training coordination
Preferred skills
none stated
Technologies
spreadsheets, data tracking systems
Responsibilities
Monitor service level agreements (queue volumes, abandonment rates, answer times), build and optimize staff schedules, forecast staffing needs, coordinate contingency coverage, maintain operational data and generate reports, partner with team leaders for workflow alignment, resolve workflow escalations, support operational projects and QA, audit operational data for compliance, track complaints and escalations, coordinate training and L&D allocation
Seniority
Senior, hands-on IC