Gaming Team Leader
Core
Lead and supervise gaming operations, ensuring exceptional customer service and compliance with regulations in a fast-paced sports club environment.
Role type
Gaming Team Leader (Hospitality/Club)
Builds
Gaming floor operations and customer experiences
Domain
Hospitality / Gaming
Required skills
Leadership, coaching, operational supervision, regulatory compliance, conflict resolution, problem-solving, task delegation, roster management
Preferred skills
Hands-on leadership style, strong communication, ability to manage competing priorities, attention to detail
Technologies
N/A
Responsibilities
Lead, coach, and support team members to deliver outstanding customer service; Supervise daily gaming operations and ensure service standards are consistently achieved; Provide ongoing training, feedback, and development opportunities to team members; Manage floor operations, delegate tasks, and respond to customer and operational needs; Ensure operational procedures, reporting requirements, and clearance processes are completed accurately; Maintain compliance with gaming regulations, club policies, and workplace procedures; Resolve customer and team concerns professionally and efficiently; Promote a positive, collaborative, and high-performance team culture; Support a safe and secure environment for members, guests, and employees.