Senior Operations Specialist
Core
Support back-office operations, financial data management, and the full Services Engagement Lifecycle for Consulting and Learning Services.
Role type
Senior Services Operations Specialist
Builds
Operational efficiency and customer success for services offers and projects
Domain
Industrial software / Product Lifecycle Management (PLM)
Deliverable
dashboards & analysis
Required skills
Financial data controlling, budget management, billing and order management, SAP and Certinia reconciliation, Microsoft Excel (advanced), AI productivity tools (Microsoft Copilot), process improvement, cross-functional collaboration
Preferred skills
Mentorship, training content creation, compliance adherence
Technologies
SAP, Certinia, Microsoft Excel, Microsoft Copilot
Responsibilities
Partner with Engagement Managers on budget structures; resolve project set-up issues and reconcile costs; plan customer billing and close finished projects; step into Project Manager or Resource Manager roles when needed; mentor colleagues and lead improvement initiatives; record travel and expenses accurately.
Seniority
Senior, hands-on IC
