Cloud Experience Manager
Core
Central liaison and single point of contact for critical internal and external stakeholders, ensuring seamless communication and strategic alignment in a global cloud environment.
Role type
Mid-level Cloud Experience Manager (Project Management)
Builds
Customer environments for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM) applications on cloud
Domain
Industrial software, PLM, MOM, Cloud Operations
Deliverable
dashboards & analysis
Required skills
Stakeholder management, Risk & Issue management, Contract management, SLA/OLA compliance, Capacity planning, Operational reporting, Cost escalation tracking, Service health monitoring
Preferred skills
ITIL certification, SaaS/Cloud Operations experience, Application Support project management, PLM software experience
Technologies
Cloud platforms, SaaS environments, Service health dashboards
Responsibilities
Maintain operational Governance within the regional CORE team, Manage the customer engagement throughout the life cycle, Risk & Issue management, Proactively monitor the project's overall progress, Review the contract and derive actions concerning risks, Manage customer support requirements and project scope, Drive customer communication for outages and escalations, Manage and track the project cost escalations, Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards, Manage service health dashboards, KPIs, and operational reporting, Oversee capacity planning, environment management, and operational readiness, Support customer escalations and executive-level service reviews
