ServiceNow Technical Consultant
Core
Design, develop, configure, and implement scalable technical solutions on the ServiceNow platform to support ITSM, ITOM, HRSD, CSM, and FSM modules.
Role type
ServiceNow Technical Consultant
Builds
ServiceNow platform solutions and integrations with third-party systems
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform configuration, JavaScript, HTML, CSS, REST/SOAP API integration, unit testing, UAT support, technical documentation, production troubleshooting
Preferred skills
ITIL processes, Agile/Scrum methodologies, contact center technologies (Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, Cisco), CTI, IVR
Technologies
ServiceNow, REST, SOAP, JavaScript, HTML, CSS, Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, Cisco
Responsibilities
Design and implement ServiceNow solutions, configure workflows and business rules, develop integrations with third-party platforms, collaborate with stakeholders to define best practices, support implementations across multiple modules, perform testing and troubleshoot production issues, create technical documentation, provide ongoing maintenance and optimization
Seniority
Mid-level, hands-on IC
