Process Analyst
Core
Partner with senior leaders to analyze, design, and implement process improvements, leveraging AI and automation to enhance business performance.
Role type
Senior IC Process Analyst (Business Process Management)
Builds
Redesigned operational workflows and automated business processes
Domain
Healthcare Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process analysis, gap analysis, stakeholder facilitation, project management, process mapping, business requirements documentation, AI/automation integration
Preferred skills
MS CoPilot, Miro, Claude, Salesforce, Gainsight, Service Cloud, Kantata
Technologies
MS CoPilot, Miro, Claude, Salesforce, Gainsight, Service Cloud, Kantata
Responsibilities
Lead structured discovery conversations (interviews, workshops), conduct gap and impact analyses, document business requirements and create process maps, coordinate cross-functional project teams, guide strategic decision-making on high-visibility initiatives
Seniority
Senior, hands-on IC
