Front Office Supervisor - Brisbane One
Core
Supervise daily Front Office operations, support team performance, and ensure high standards of guest service in a busy accommodation environment.
Role type
Front Office Supervisor
Builds
Guest arrivals, departures, check-ins, check-outs, reservations, and reception services
Domain
Hospitality / Accommodation
Deliverable
product features
Required skills
Team leadership, guest relations, cash handling, rostering, training & coaching, operational compliance, conflict resolution
Preferred skills
Experience in hotel or serviced apartment front office, problem-solving, organizational skills, flexibility for shift work
Technologies
Property Management Systems (PMS), reservation systems, cashiering tools
Responsibilities
Supervise daily Front Office operations including guest arrivals, departures, check-ins, check-outs and reservations; Provide leadership, guidance and support to Front Office team members during shifts; Handle guest enquiries, requests and complaints professionally; Oversee reception, cashiering procedures, guest accounts, payment transactions and key control; Assist with staff rostering to maintain appropriate staffing levels; Support the induction, training, coaching and ongoing development of Front Office team members; Conduct team briefings and ensure effective communication of operational updates, policies and procedures; Ensure compliance with company service standards, workplace health and safety requirements and operational procedures; Coordinate with other departments to ensure smooth daily operations and timely resolution of guest concerns.