Director of Trust & Safety
Core
Build and run the Trust & Safety operating model end-to-end for a peer-to-peer marketplace, focusing on fraud prevention, identity verification, investigations, and moderation.
Role type
Director of Trust & Safety
Builds
Fraud detection, identity verification, and moderation tooling; scalable T&S workflows and automation
Domain
Peer-to-peer marketplace / Flexible housing / Risk Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Fraud operations, Identity verification, Incident response, Vendor management, Policy development, Executive reporting, Team leadership, Metrics definition, Cross-functional partnership, Build-vs-buy strategy
Preferred skills
P2P marketplace experience, Fintech background, AI/automation workflow implementation, Hands-on experience with Jumio, LexisNexis, TransUnion, or IPQS
Technologies
Zendesk, Snowflake, Jira, Confluence, Slack, Jumio, IPQS
Responsibilities
Define and track metrics to drive down fraud losses and platform risk; Translate marketplace threats into executive-ready reporting; Partner with Product and Engineering to ship fraud detection and moderation tooling; Own high-severity incident response connecting Legal, Engineering, and Operations; Evaluate and manage vendor relationships for fraud and identity tools; Set the policy foundation with Legal to keep the org audit-ready
Seniority
Director, hands-on leadership
