On-site Support Engineer
Core
Embedded engineer responsible for maintaining robot collection operations, resolving on-site issues, and bridging the loop between field deployments and the model/platform teams.
Role type
Senior IC embedded support engineer (robotics/hardware)
Builds
General-purpose robot collection stations and partner sites
Domain
Robotics, embodied AI, autonomous systems
Deliverable
production ML models | product features | infrastructure
Required skills
Linux, Python, hardware debugging, software debugging, data system debugging, on-site troubleshooting, customer site management, task setup, acceptance criteria definition
Preferred skills
Robotics operation experience, embodied-AI experience, autonomous-vehicle experience
Technologies
Linux, Python
Responsibilities
Stand up and maintain collection stations and partner sites; travel to customer sites to resolve hardware, software, and data issues; diagnose and fix problems across the stack; translate field observations into tickets and data requests for model/platform teams; support task setup and acceptance; refine task specs and acceptance criteria based on field learnings.
Seniority
Senior, hands-on IC
