Delivery Manager L2
Core
Lead technical transformation implementation and oversee multiple project teams to achieve program goals for clients.
Role type
Senior Program Manager (Digital Transformation)
Builds
End-to-end operational processes, automation initiatives (RPA, AI/GenAI), and workflow orchestration solutions.
Domain
Digital Transformation, Telecom Order Management, Front Office Processes
Required skills
Program Management, Leadership, Stakeholder Management, Change Management, Budget Management, Process Improvement, Data Analysis, Quality Control, UAT Management, Hypercare Management
Preferred skills
PMP Certification, Platform Architecture Knowledge, Genesys, SFDC, ServiceNow, AI/GenAI landscape knowledge
Technologies
RPA, AI/GenAI, Chatbots, CX tools, Workflow orchestration, Quality management tools, Genesys, SFDC, ServiceNow
Responsibilities
Strategize and implement program initiatives adhering to client objectives; Develop program assessment protocols; Oversee multiple project teams; Manage budget and funding channels; Lead process improvement initiatives; Drive large transformation initiatives including automation and AI; Manage stakeholder discussions for timely closure; Perform quality control on designs; Receive sign-off on design, UAT, and Hypercare.
Seniority
Senior, hands-on IC
