Duty Manager - Birrong Sports Club
Core
Lead frontline teams and oversee daily operations of a gaming-focused registered club, ensuring compliance and exceptional guest experiences.
Role type
Senior hospitality operations manager (gaming club)
Builds
Gaming, bar, and food & beverage services for club members and guests
Domain
Hospitality / Gaming / Registered Clubs
Required skills
Gaming operations leadership, RSA/RCG compliance knowledge, team coaching and mentoring, conflict resolution, cash handling and reconciliations, incident management, rostering, stock control, security oversight, operational decision-making
Preferred skills
First Aid certification, experience in a busy registered club environment
Technologies
None stated
Responsibilities
Lead and support frontline teams across gaming, bar, and food & beverage; Oversee gaming operations and maintain compliance standards; Coach and develop team members; Manage escalated customer enquiries and service recovery; Ensure compliance with RSA, RCG, WHS, and club procedures; Oversee cash handling, reconciliations, and shift reporting
Seniority
Senior, hands-on IC