HOP Team Leader
Core
Lead a team in a rapid grocery delivery store (HOP) to maximize customer satisfaction, optimize productivity, and ensure operational excellence in picking, packing, and dispatching orders.
Role type
Senior IC Site Team Leader (Grocery Delivery Operations)
Builds
Rapid grocery delivery service (HOP) for customers in Dubai and other international markets
Domain
Retail / Last-mile logistics / Food & Grocery
Deliverable
product features
Required skills
Team leadership, shift management, inventory management, order accuracy supervision, SOP compliance enforcement, stakeholder communication, safety & health checks, timekeeping oversight
Preferred skills
FMCG/retail/warehouse experience, hands-on mentality, fast-paced environment adaptability, KPI target achievement, training experience
Technologies
None explicitly stated
Responsibilities
Lead team to achieve site objectives, supervise efficient and accurate order picking/packing, ensure SOP compliance and coaching, communicate with riders, oversee dispatch accuracy, manage stock replenishment and temperature regulations, conduct stock counts, maintain site environment standards, perform H&S checks, supervise timekeeping
Seniority
Senior, hands-on IC