Customer Service Advisor (French Speaker)

Porto💼 Full-time🗓 2025-12-22 → 2026-09-25

Core

Handle customer and partner inquiries across chat, email, and telephone channels to ensure high service levels in the luxury fashion industry.

Role type

Customer Service Advisor

Builds

Customer support interactions for consumers and partners

Domain

Luxury fashion retail

Deliverable

client delivery

Required skills

Customer service experience, fluency in English and French, IT system proficiency, written communication, active listening, fashion brand knowledge

Responsibilities

Respond to customer inquiries via chat, email, and telephone; Provide product and service information; Act as the primary point of contact for customers and partners

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About farfetch

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities