Product Engagement Specialist

## About the Role As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch. This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance. ## Responsibilities - Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness. - Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch. - Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes. - Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners. - Identify launch risks early and drive mitigation plans that protect customer experience and service levels. - Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics. - Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations. ## Requirements - Have experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners. - Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines). - Are technically fluent and comfortable prototyping with data and with new tools. - Have a strong customer advocacy mindset and can translate user pain into crisp, engineering-ready problem statements. - Are highly organized, can manage multiple workstreams, and thrive in fast-paced environments with shifting priorities. - Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process. - Take ownership from an ambiguous problem through implementation and measurable outcomes. ## Benefits - This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance.