Implementation Manager
Core
Own end-to-end client implementation process for enterprise clients to launch digital health programs for members with autoimmune conditions.
Role type
Senior Implementation Manager
Builds
Enterprise client onboarding and program launches
Domain
Digital health / Autoimmune care / B2B2C
Required skills
Project management, stakeholder coordination, requirements gathering, risk management, cross-functional collaboration, data analysis, playbook creation
Preferred skills
Digital health experience, autoimmune/chronic condition domain knowledge, marathon running, entrepreneurship
Technologies
Data and analytics tools
Responsibilities
Own client implementation plans from kickoff to go-live, manage multiple concurrent implementations, gather business requirements, serve as primary point of contact for clients, coordinate cross-functional workstreams, anticipate and resolve implementation risks, contribute to playbooks and best practices