Membership Consultant
Core
First point of connection for prospective members, guiding individuals toward suitable membership options and delivering a five-star experience.
Role type
Membership Consultant (Sales & Customer Service)
Builds
TotalFusion memberships and services
Domain
Fitness and wellness industry
Deliverable
product features
Required skills
Sales, customer service, interpersonal communication, time management, pipeline management
Preferred skills
Fitness/wellness industry experience, event support
Responsibilities
Proactively engage with prospective members via phone, email, and in-club enquiries; Conduct professional club tours and consultations; Present and sell TotalFusion memberships and services; Follow up leads and manage sales pipeline; Deliver exceptional customer service; Achieve individual and team sales targets; Support club activations, events, and promotional campaigns; Work collaboratively with all departments to ensure a seamless member experience
