QA Engineer (service desk)
Core
Investigate customer-reported bugs and technical issues in payment and fintech solutions, collaborating with technical teams to drive resolution and validate fixes.
Role type
QA Engineer (Service Desk / Technical Investigation)
Builds
Payment and financial technology solutions, web applications, and integrations
Domain
Fintech, Payment Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Manual and semi-automated testing, API testing, SQL, REST APIs, SDLC/STLC, Agile methodologies, bug reporting, regression testing
Preferred skills
Payment systems testing, third-party integrations, service desk experience, fintech products
Technologies
Postman, Chrome DevTools, Swagger, TestRail, Xray
Responsibilities
Investigate customer-reported bugs from initial report through final resolution, Reproduce issues and identify root causes, Analyze logs, API requests/responses, and database records, Collaborate with developers and stakeholders to resolve issues, Validate bug fixes and conduct regression testing, Produce comprehensive bug reports with evidence and impact assessment
Seniority
Mid-level, hands-on IC
