Technology - Technical Support Officer
Core
First point of contact for users experiencing technical issues, delivering prompt resolutions, monitoring IT infrastructure, and managing the lifecycle of IT assets.
Role type
Technical Support Officer
Builds
IT services and support for organizational users
Domain
IT Support / Infrastructure Management
Required skills
Windows Server administration, Exchange Server administration, Microsoft Office 365, Active Directory administration, Group Policy Management, hardware installation and repair, print service administration, mobile device support (iOS & Android)
Preferred skills
Certificate IV in Information Technology, 12 months helpdesk experience
Technologies
Windows Server 2012/2016/2019, Exchange Server 2016, Exchange Online, Windows 10/11, Microsoft Intune, Microsoft Office 365, Active Directory
Responsibilities
Resolving user technical issues, monitoring IT infrastructure reliability, managing IT asset lifecycle (procurement to disposal), streamlining user onboarding and offboarding processes
Seniority
Entry-level to Mid-level