Cloud Operational Engineer Level 3
Core
Senior Cloud Operational Engineer acting as the final escalation point for complex incidents, identity/access operations, and platform troubleshooting across a multi-client Microsoft estate.
Role type
Senior hands-on IC Cloud Operational Engineer (via careerplan.io/jobs/e97e79a5-ec0d-4d26-b1e8-a75d32b36f92-cloud-operational-engineer-level-3-at-isupport-worldwide)
Builds
Operational runbooks, automation scripts, and standards for live platform management
Domain
Cloud Operations / Identity & Access Management / Microsoft Ecosystem
Required skills
Entra ID administration, Azure RBAC/PIM, Microsoft Intune, PowerShell automation, incident management, root cause analysis, SSO/SAML configuration, DNS administration, M365 governance
Preferred skills
Experience with Azure Virtual Desktop, Microsoft Graph, Snowflake/Databricks access, SOC 2/ISO 27001 compliance
Technologies
Entra ID, Azure, Intune, Microsoft 365, PowerShell, Confluence, SAML, SCIM, DNS
Responsibilities
Triage and resolve platform alerts, manage user/guest lifecycle and group membership, act as technical lead during major incidents, author and maintain operational runbooks, automate repetitive tasks via scripting, ensure tenant isolation across multiple clients
Seniority
Senior, hands-on IC
