Returns Coordinator
Core
Manage product returns and exchanges for e-commerce, retail, and wholesale customers, ensuring efficient processing and timely resolutions.
Role type
Returns Coordinator
Builds
Post-purchase customer experience and operational inventory control
Domain
Motorsports and action sports apparel/equipment
Deliverable
product features
Required skills
Returns processing, quality inspection, inventory system familiarity, order management platforms, Microsoft Office, Salesforce
Preferred skills
Apparel or sporting goods industry experience, motorsports or action sports culture passion
Responsibilities
Process returns and exchanges, inspect returned items for quality/damage, communicate with customers and internal teams, coordinate with warehouse for restocking, oversee service order intake, maintain return transaction records and report trends, relay product feedback to quality control and product development teams, issue return labels and process refunds/credits