Provider Network Coordinator (m/f/d)
Core
Recruiting, onboarding, and managing a network of licensed therapists and coaches across Europe to support Lyra's mental health platform.
Role type
Provider Network Coordinator
Builds
A network of licensed mental health providers for Lyra Health's AI-powered platform
Domain
Mental health / Healthcare
Required skills
Provider acquisition, network capacity analysis, end-to-end onboarding, relationship management, partner training, operational problem-solving, credentialing, compliance monitoring, audit execution, KPI monitoring, workflow optimization, reporting
Preferred skills
Salesforce expertise, ticketing tools, analysis tools
Responsibilities
Identify and recruit licensed therapists and coaches; Analyze network capacity to close regional or specialty gaps; Manage end-to-end onboarding from initial contact to system introduction; Serve as central contact for existing providers on operational and contractual matters; Conduct targeted training for partners on systems and processes; Resolve daily operational challenges; Validate licenses, certificates, insurance policies, and clinical qualifications; Ensure compliance with clinical quality standards and data protection regulations; Conduct regular quality audits on documentation and SLAs; Monitor key performance indicators; Optimize CRM workflows; Create capacity and performance reports for management