Customer Experience & Content Creator
Core
Handle customer enquiries across emails and social media while creating organic social media content in front of the camera.
Role type
entry-level customer experience and content creator
Builds
customer support responses and social media content for a global oral care brand
Domain
eCommerce / Consumer Packaged Goods (Oral Care)
Deliverable
product features
Required skills
customer service, social media content creation, Shopify platform usage, data record keeping, multitasking, written and verbal communication
Responsibilities
Respond to customer enquiries via email and social media; manage order details, shipping updates, refunds, and cancellations in Shopify; create organic and social media content on camera; maintain accurate business activity records; assist ad hoc tasks across operations and warehouse teams
Seniority
Entry-level, casual role