Peer Worker (Lived/Living Experience) – MMHC Satellites – F/T, P/T or Casual
Core
Provide empathetic first contact, validation, and hope to walk-ins and visitors using lived experience of mental health challenges.
Role type
Peer Worker (Mental Health)
Builds
A welcoming, trauma-informed front-of-house space and integrated care pathways for people seeking mental health support.
Domain
Mental Health & Wellbeing Services
Deliverable
client delivery
Required skills
Lived/living experience of mental health challenges and service use, de-escalation, active listening, service navigation, strengths-based support, documentation, confidentiality management
Preferred skills
Group facilitation, knowledge of local referral pathways, experience in community work
Technologies
Digital systems for record-keeping
Responsibilities
Provide warm welcome and supportive listening for walk-ins, support people to navigate internal and external service pathways, co-facilitate peer groups and co-design initiatives, maintain accurate records and follow risk escalation processes
Seniority
Entry-level to Mid-level, hands-on support role