Knowledge Specialist - Fixed Term
Core
Managing and maintaining the knowledge base for a specific functional area by creating, refining, and delivering high-quality technical documentation and knowledge resources.
Role type
Knowledge Specialist (Technical Documentation)
Builds
Internal knowledge bases, technical manuals, online help systems, installation guides, and quick reference materials.
Domain
IT Services & Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, knowledge management, information architecture, taxonomy development, content standardization, search tuning, automation of repetitive tasks, stakeholder collaboration, problem identification and resolution, budget and schedule management.
Preferred skills
ITIL methodologies, AWS Solutions Architect, AWS DevOps Engineer, Node.js, Python, Git, Bitbucket, CodeCommit, Docker, Puppet, SQL, Jenkins, serverless technologies, AWS Lambda, CloudFormation, Azure ARM.
Technologies
Git, Bitbucket, CodeCommit, Docker, Puppet, SQL, Jenkins, AWS Lambda, CloudFormation, Azure ARM, Node.js, Python.
Responsibilities
Maintain internal knowledge base for operational effectiveness; write and edit technical documentation including manuals and guides; review contributions from Development Specialists; analyze program outlines to develop support resources; improve content templates and authoring style guides; manage user roles and permissions; develop information architecture and taxonomy structures; coordinate search tuning and dictionary maintenance; identify automation opportunities.
Seniority
Mid-level, hands-on contributor