Tier 1 AI Automation Engineer / Product Support Analyst
Core
Provide first-line technical and product support, troubleshoot issues, and assist with AI automation workflows to streamline operational processes.
Role type
Tier 1 AI Automation Engineer / Product Support Analyst
Builds
Support workflows and operational processes
Domain
Technology operations and AI automation
Deliverable
dashboards & analysis
Required skills
troubleshooting, analytical skills, technical tool usage, process improvement, root-cause analysis, documentation, user engagement, scripting, workflow automation, APIs, AI tools
Preferred skills
software development
Responsibilities
Respond to user questions and incidents, troubleshoot product issues, support product deployment, identify opportunities to streamline repetitive processes, monitor recurring issues and contribute to root-cause analysis, test product updates and automation workflows, engage with users to explain technical concepts, contribute to continuous improvement initiatives
Seniority
Individual Contributor
