Broker Support Administration Officer
Core
Manage and coordinate home loan applications throughout the lending lifecycle for Beyond Bank's Third-Party Broker Channel, ensuring efficient progression and quality outcomes.
Role type
Lending administration officer (broker support)
Builds
Home loan applications for third-party brokers
Domain
Banking / Mortgage lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lending administration, mortgage application management, stakeholder engagement, policy guidance, CRM system management, compliance adherence, operational risk identification, process improvement
Preferred skills
Broker accreditation administration, commission processing, knowledge sharing, team collaboration
Technologies
CRM systems
Responsibilities
Manage and coordinate mortgage applications throughout the lending lifecycle, support brokers with policy guidance and documentation requirements, coordinate and resolve enquiries and escalations, maintain accurate records across lending and CRM systems, identify and escalate operational and compliance risks, contribute to continuous improvement initiatives
Seniority
Mid-level, hands-on IC