Sales & Service Manager | Styling Suites | Bourke Street Mall Flagship
Core
Lead a team of Stylists to nurture client bases, drive sales KPIs, and deliver exclusive VIP experiences and events at the Bourke Street Mall flagship.
Role type
Senior retail sales and service manager (clienteling & events)
Builds
Client relationships, sales revenue, and in-store styling suite events
Domain
Retail (Fashion & Lifestyle)
Deliverable
product features
Required skills
Team coaching, stakeholder management, clienteling, event coordination, CRM usage, NPS management, merchandising, sales, omnichannel integration
Preferred skills
Innovation, adaptability, written and spoken communication
Responsibilities
Coach stylists to exceed service goals and sales KPIs, manage the Styling Suite events calendar from booking to review, build relationships with brand partners and external stylists, coordinate event logistics, respond to customer feedback, and integrate digital and physical customer experiences
Seniority
Senior, hands-on IC
