Operations Assistant
Core
Operations Assistant supporting customer repairs, servicing, and administrative functions for a home and lifestyle retail store.
Role type
Operations Assistant
Builds
Customer repair updates, processed invoices/claims, updated service databases, dispatched orders, controlled stock
Domain
Retail (Home and Lifestyle)
Deliverable
product features
Required skills
Customer service, communication, detail orientation, complaint resolution, Microsoft Word, Microsoft Excel
Responsibilities
Manage customer repairs and servicing with timely updates; Process credit/debit invoices, claims, and reconciliations; Tag faulty products and liaise with service agents/suppliers; Dispatch online orders and stock transfers; Assist in stock control
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