Retail Operations Consultant (Brisbane)
Core
Drive regional sales, profit, and customer experience through strategy, coaching, and hands-on franchisee support for Gelatissimo gelato stores.
Role type
Senior Retail Operations Consultant (Franchise Support)
Builds
Regional and store-specific business plans, budgets, and operational standards for the Gelatissimo brand.
Domain
Retail operations / Franchise management / Food & Beverage
Required skills
People leadership, financial analysis, operational planning, data reporting, compliance monitoring, stakeholder management, coaching, budget management, POS system proficiency.
Preferred skills
Experience in franchise management, gelato/food industry knowledge, regional sales management.
Responsibilities
Partnering with and coaching franchisees and store managers to improve financial performance and compliance; Analysing financial and operational reports to identify risks and improvement actions; Developing and monitoring regional business plans and budgets; Managing regional sales, gross profit, and expenditure; Conducting regular store visits to review standards and support operational excellence; Maintaining expert knowledge of Shift8 POS and back-office reporting; Building trusted relationships with franchisees, suppliers, and partners; Monitoring compliance and supporting franchisee exits.