Pool - Assessment Officer (ASO5)
Core
Plan, coordinate, and undertake complaint receipt, assessment, and resolution functions for the Health and Community Services Complaints Commissioner, serving consumers, clients, and health services.
Role type
Assessment Officer (Complaint Resolution)
Builds
Informal mediation, facilitated direct resolution, and preliminary complaint enquiries
Domain
Public Sector / Health and Community Services
Deliverable
client delivery
Required skills
Complaint analysis, negotiation, facilitation, expert advice provision, stakeholder coordination
Responsibilities
Identify and analyse complex complaints, coordinate informal mediation, conduct facilitated direct resolution, advise complainants and service providers of outcomes
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