Team Leader - Home Care Support Workers
Core
Lead and develop a team of Support Workers delivering in-home care services to clients across a broad Sydney service area.
Role type
Senior IC home care team leader
Builds
In-home care services for clients with lifestyle and complex care needs
Domain
Healthcare / Home Care
Deliverable
physical/clinical work
Required skills
Coaching and mentoring staff, managing client concerns and complaints, workforce planning and rostering, relationship building, conflict resolution, field visit management
Preferred skills
Prior experience as a support worker or retail manager, understanding of frontline care realities
Technologies
None stated
Responsibilities
Coach and mentor Support Workers through onboarding, training, and ongoing development; Build strong client relationships and respond to concerns; Coordinate workforce availability and shift filling; Identify opportunities to improve service delivery and retention; Partner with Care Managers and Recruitment to solve problems
Seniority
Senior, hands-on IC