Emergency Department Consumer Peer Support Worker
Core
Provide companionship, empathy, and empowerment to consumers in the Emergency Department Waiting Room (EDWR) with mental health, AOD, or homelessness issues, utilizing lived experience frameworks.
Role type
Peer Support Worker (Lived Experience)
Builds
Trusting relationships and a sense of safety for vulnerable patients awaiting care
Domain
Healthcare / Mental Health / Social Services
Deliverable
client delivery
Required skills
Lived experience in mental illness, homelessness, or AOD issues; Trauma-informed care approach; Active listening and empathy; Interpersonal communication; Conflict resolution
Preferred skills
Understanding of cultural and linguistic diversity; Aboriginal or Torres Strait Islander background
Technologies
None stated
Responsibilities
Engage with patients through informal, patient-led interactions; Interact with patients meeting inclusion criteria; Work collaboratively within inter-disciplinary teams
Seniority
Entry-level / Fixed-term contract