Senior Systems Engineer (Level 3)
Core
Senior Systems Engineer providing advanced Tier 1-3 technical support, resolving complex issues across workstation, server, and network environments for clients.
Role type
Senior Systems Engineer (Level 3)
Builds
Client support services and IT infrastructure stability
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows OS support, Microsoft 365/Azure/Intune, Active Directory, VMware/Hyper-V, TCP/IP networking, firewall configuration, endpoint security, VoIP/UC platforms
Preferred skills
SAN technologies, PSA tools, RMM software, project delivery experience
Technologies
Windows Server, Active Directory, DNS, Group Policy, VMware, Hyper-V, Microsoft 365, Azure, Intune, iOS, Android, TCP/IP, VoIP
Responsibilities
Respond to and manage incoming support requests via phone and ticket-based CRM; Deliver advanced remote and onsite support resolving complex technical issues; Provide technical advice directly to clients and coordinate with third parties; Attend scheduled and ad-hoc onsite visits for preventative maintenance; Take ownership of escalated issues from junior technicians; Create, update, and reference documentation to support consistency in service delivery.
Seniority
Senior, hands-on IC