Team Leader Field Staff
Core
Provide leadership and support to front-line field staff to deliver aged care and disability services to clients.
Role type
Team Leader (Field Operations)
Builds
Community Gateway's aged care and disability support services
Domain
Aged care and disability services
Deliverable
client delivery
Required skills
Team leadership, customer service, negotiation, work health and safety management, Microsoft Office Suite, client management systems
Preferred skills
Knowledge of disability and aged care sectors, experience with remote workforce management
Responsibilities
Provide leadership and support to a remote workforce, manage client feedback and complaints, lead recruitment, induction and training of field staff, conduct regular team meetings and one on ones, fulfil out of hours and on call duties
Seniority
Mid-level, hands-on IC
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