Customer Service Officer/ Licence Testing Officer
Core
Deliver registration and licensing services including over-the-counter, telephone, and written enquiries, as well as conducting driver licence tests, vehicle checks, and on-road driving assessments.
Role type
Customer Service Officer / Licence Testing Officer
Builds
Driver licence services and road safety assessments for Victorian residents
Domain
Public sector / Transportation / Licensing
Required skills
Customer service, communication, attention to detail, adaptability, computer literacy, driving ability
Preferred skills
Guidance to less experienced staff, digital transaction support
Responsibilities
Investigate and resolve customer enquiries and complaints, accurately assess and record driving performance, identify improvements to customer service processes, work collaboratively to achieve performance targets, provide guidance to less experienced staff
Seniority
Individual Contributor
