Responsable expérience client & logistique
Core
Managing the end-to-end customer journey for logistics and transportation services, ensuring timely deliveries and proactive communication.
Role type
Customer Experience & Logistics Coordinator
Builds
Reliable shipping schedules and positive customer experiences for logistics clients
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
order processing, proactive communication, claims management, shipment planning, carrier coordination, documentation preparation, multi-tasking, problem-solving, system proficiency
Preferred skills
experience in customer service, shipping coordination, or transportation logistics
Technologies
order management systems, shipping software, communication tools
Responsibilities
Receive, validate, and process customer orders; proactively confirm pricing, quantities, and delivery timelines; inform clients of updates, changes, or delays; handle customer inquiries via phone, email, or in person; manage customer complaints with empathy and find concrete solutions; maintain up-to-date customer records; plan and coordinate shipments with internal teams and carriers; book transport and confirm pickups and deliveries; track shipments in transit and resolve issues before they escalate; prepare and verify shipping documents (bills of lading, customs forms, proof of delivery); bridge promised delivery dates with production and route realities; contribute to improving processes regarding timelines, transport costs, and communication flow
