Director, EMEA Professional Services
Core
Lead EMEA Professional Services to build customer engineering programs, manage post-sale delivery, and support sales positioning for LangChain's AI agent platform.
Role type
Director, Professional Services (Player-coach leadership)
Builds
Customer onboarding, activation, enablement, and professional services engagements for enterprise AI agents
Domain
Artificial Intelligence / Large Language Models / SaaS
Deliverable
production ML models
Required skills
Professional services leadership, resource management, delivery methodology, matrix organization influence, technical credibility in AI/LLMs, program building from scratch
Preferred skills
AI/ML or agent frameworks experience, SaaS subscription pricing, SI/cloud marketplace experience, high-growth startup background, European language fluency
Technologies
LangChain, LangGraph, Deep Agents, LangSmith
Responsibilities
Define and run EMEA Customer Engineering programs; Support sales positioning and scope professional services; Own staffing, capacity planning, and delivery quality; Hire and develop regional team; Coordinate global Customer Engineering matrix partners; Align with global PS leadership; Manage P&L metrics (bookings, utilization, margin)
Seniority
Director, hands-on leadership
