Technical Support Engineer - Remote APAC
Core
Resolve complex customer challenges in architecture, performance, recovery, and security while developing internal diagnostic tools and automation to improve platform scalability.
Role type
Technical Support Engineer (Developer Platform)
Builds
Internal software tools for performance benchmarking, diagnostics, and automation
Domain
Developer tools / B2B SaaS / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Python, Go, Java, C++, JavaScript/Node.js, cloud platform administration (AWS, Azure, GCP), network administration, security best practices, performance tuning, root cause analysis, cross-functional collaboration
Preferred skills
AI/ML experience, enterprise software (B2B SaaS), startup environment experience, observability tools, CI/CD pipelines, scripting
Technologies
Python, Go, Java, C++, JavaScript, Node.js, AWS, Azure, Google Cloud, firewalls, load balancers
Responsibilities
Solve complex customer technical issues in architecture, performance, recovery, and security; partner with product and engineering to advocate for customer needs; develop internal tools and diagnostics for performance benchmarking and automation; collaborate cross-functionally to design scalable processes and dashboards
Seniority
Mid-level, hands-on IC