Implementations Manager
Core
Drive product implementation, customer satisfaction, and growth for mass notification solutions across government, commercial, education, and healthcare markets.
Role type
Senior IC implementations manager
Builds
Mass notification software solutions for emergency warning systems
Domain
Public safety / Emergency management / IT infrastructure
Deliverable
product features
Required skills
System deployment, hardware troubleshooting, server/software/networking fundamentals, stakeholder relationship management, customer usage analysis, cross-functional partnership, technical training delivery, documentation and blueprinting
Preferred skills
A+, Network+, PMP certifications, experience implementing hardware
Technologies
Servers, software, networking, data center technologies, Salesforce
Responsibilities
Serve as a trusted technical expert and day-to-day lead for customer implementations; develop and maintain relationships with key stakeholders to ensure delivery of customer goals; document configuration, best practices, and value propositions; drive product adoption and analyze customer usage to develop improvement strategies; deliver premium training and presentations; manage internal account maintenance tasks; partner cross-functionally with Sales, Marketing, and Product teams; identify needs for customer education and develop learning opportunities
Seniority
Mid-level, hands-on IC