Sr. Software Technical Support Manager
Core
Provide strategic technical support for a Federal Government delivery and retail systems program, overseeing the full software development lifecycle and ensuring operational stability.
Role type
Senior Software Technical Support Manager (Program Management)
Builds
Enterprise software systems for Federal Government delivery and retail programs
Domain
Federal Government / Enterprise Software
Required skills
SDLC management, technical project planning, risk management, change management, API integration, containerization (Docker/Kubernetes), CI/CD pipelines, SQL, system architecture, incident management, capacity planning
Preferred skills
SAFe Release Train Engineer (RTE), SAFe Architect, PMI Agile Certified Practitioner (PMI-ACP)
Technologies
Docker, Kubernetes, GitHub, SQL, Microsoft Office, Zoom
Responsibilities
Oversee the entire Software Development Life Cycle (SDLC) from planning to production support; Manage technical projects ensuring milestone achievement; Monitor system performance and mitigate operational risks; Support change management and Critical Path Method (CPM) planning; Develop risk burndown charts; Identify technical requirements and integration dependencies; Coordinate development readiness assessments; Support production incidents and defect resolution; Analyze API patterns to diagnose performance issues; Collaborate with technical teams to resolve cross-platform challenges; Monitor team velocity and contribute to capacity planning; Recommend process improvements; Communicate technical risks and status to stakeholders.
Seniority
Senior, hands-on IC with leadership capabilities
