Case Manager
Core
Oversee restoration jobs from scheduling to completion, coordinating field crews, monitoring progress, and resolving issues to meet client and business requirements.
Role type
Senior IC operations coordinator / team leader
Builds
Restoration services for clients and customers
Domain
Construction / Insurance repairs / Restoration
Required skills
Job scheduling, field crew coordination, progress monitoring, stakeholder communication, performance management, process improvement, Simpro platform usage, safety compliance
Preferred skills
Experience in restoration, construction, or insurance repairs, leadership experience, problem-solving, attention to detail
Technologies
Simpro
Responsibilities
Manage restoration jobs from scheduling through to completion, Coordinate daily field crew schedules and job instructions, Monitor job progress and reporting within Simpro, Communicate with customers, clients, and field crews to resolve issues, Lead and support field staff through feedback and performance management, Ensure safety and company procedures are maintained
Seniority
Senior, hands-on IC