Operations Manager
Core
Root-cause recurring operational problems, build end-to-end workflow automations, and implement an AI layer to triage and resolve tickets across underwriting, product, and sales domains.
Role type
Senior Operations Manager (Automation & AI)
Builds
Scalable workflow automations and AI agents for ticket triage and fraud detection
Domain
Fintech / B2B Capital Provider
Deliverable
production ML models | product features
Required skills
Root cause analysis, cross-functional project management, workflow automation design, SQL, Python or scripting, AI tool application (Claude/Cursor), stakeholder management
Preferred skills
Experience in financial services, fintech, or B2B, prior ownership of end-to-end automation projects
Technologies
Jira, Hubspot, Pipedream, Tines, Scriptrunner, Claude, Cursor
Responsibilities
Define KPIs and analyze self-sourced data to identify bottlenecks, build and own automation solutions from scoping to launch, manage dependencies across global teams, shape the team roadmap, and develop AI agents to extend existing workflows
Seniority
Senior, hands-on IC with cross-functional leadership potential
