Digital Service Representative and Customer Service Representative
Core
Support customers to access government services, navigate digital platforms, and resolve enquiries via face-to-face and phone interactions.
Role type
Customer Service Representative (frontline IC)
Builds
Customer support and service delivery for government services
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, organization, technology adaptability, confidentiality handling, teamwork
Responsibilities
Assist customers face-to-face and over the phone, resolve enquiries, deliver practical solutions and trusted advice, handle personal and confidential information professionally.