CUSTOMER SERVICE SUPPORT EXECUTIVE- Nairobi Kenya
Core
Managing export/import status reporting, document release, and counter operations for shipping customers.
Role type
Customer Service Executive (Shipping/Logistics)
Builds
Shipping documentation and customer service workflows
Domain
Maritime logistics and customs compliance
Deliverable
client delivery
Required skills
Status report tracking, MBL/HBL/DO release, booking placement, POD agent coordination, job creation and confirmation, manifest preparation, counter management, customer query handling, compliance adherence, record keeping
Preferred skills
None stated
Technologies
None stated
Responsibilities
Tracking and updating export/import status reports daily, releasing MBL/HBL and delivery orders to authorized parties, placing and following up on bookings with POD agents, assisting with job creation and manifest preparation, manning the export/import counter, directing customer queries, ensuring compliance with maritime and customs procedures, preparing departmental reports
Seniority
Junior, operational IC
