Product Support Advisor - FIFO
Core
Provide expert on-site technical support, diagnostics, and fault resolution for Cummins-powered heavy equipment at a mining site.
Role type
Senior field service technician (product support)
Builds
Fleet reliability and uptime for mining operations
Domain
Mining / Heavy Equipment
Deliverable
physical/clinical work
Required skills
Cummins HHP engine expertise, advanced troubleshooting, root cause analysis, preventative maintenance planning, warranty investigation, technical reporting, safety compliance
Preferred skills
Apprentice Trained Engine Technician certification, coaching junior technicians, customer service experience
Technologies
Cummins HHP Engines, condition monitoring systems, service history databases
Responsibilities
Diagnose and resolve complex equipment failures, lead root cause analysis, coordinate repair strategies, monitor fleet health, provide technical recommendations, assist with warranty investigations, promote safety culture
Seniority
Senior, hands-on IC