Lending Servicing Officer
Core
Manage the full lifecycle of commercial lending accounts, handling requests, settlements, and restructures to ensure regulatory compliance and operational excellence.
Role type
Lending Servicing Officer (Commercial Lending)
Builds
Commercial loan servicing workflows and customer support outcomes
Domain
Financial Services / Commercial Lending
Deliverable
client delivery
Required skills
Lending operations experience, customer service, regulatory compliance (Conduct Risk/Consumer Duty), loan administration, process improvement, risk identification, stakeholder collaboration
Preferred skills
AI tool adoption, digital platform proficiency, commercial awareness
Technologies
Operational systems, digital platforms, AI-enabled tools
Responsibilities
Handle early settlements, redemptions, product switches, loan restructures, and account amendments; review customer documentation for accuracy; manage workload to meet service levels; identify operational risks and escalate issues; support portfolio servicing and change initiatives.
Seniority
Individual Contributor, operational level