TOC CUSTOMER SERVICE ASSOCIATE
Core
Supports the Transportation Operations Center's 24/7 operation by managing complex cases, performing track and trace, and conducting door alert reviews and store order support.
Role type
Senior IC logistics operations associate
Builds
Operational efficiency and problem resolution for transportation and logistics issues
Domain
Logistics / Transportation
Required skills
Complex case management, Track and trace, Door alert review, Store order support, Analytical thinking, Critical thinking, ServiceNow, Prioritization
Preferred skills
CRM systems, Logistics experience, Transportation experience, Problem-solving
Responsibilities
Independently manages complex cases including tracking and tracing activities and door alert reviews, Maintains and tracks a portfolio of ongoing cases ensuring proper follow-up, Supports CSRs during high-volume periods, Collaborates with other shifts to ensure smooth transitions in the 24/7 operation
Seniority
Mid-level, hands-on IC
