Field Service Supervisor
Core
Provide support and coaching to a team of technicians and sub-contractors, manage customer escalations, and drive service excellence and sales growth for installed automated storage systems.
Role type
Senior Field Service Supervisor (Operations & Sales)
Builds
Life Cycle Service solutions for automated storage systems
Domain
Industrial automation / Warehouse logistics
Required skills
Team leadership, customer relationship management, sales development, performance management, safety compliance, technical troubleshooting, commercial negotiation, workforce management tools, mechanical engineering knowledge, heavy lifting
Preferred skills
Electrical engineering background, mechatronics experience, trusted advisor methodology, data analysis
Technologies
Core Suite, SAP, Microsoft Office
Responsibilities
Coach and develop technicians and sub-contractors, manage customer escalations and satisfaction, execute LCS marketing plans to generate growth, ensure safety compliance and PPE usage, manage team performance and training, handle high Capex equipment service requests
Seniority
Senior, hands-on IC with management duties
