Dispute Resolution Officer
Core
Pro-actively assist in the management and early resolution of workers' compensation disputes through conciliation conferences and stakeholder engagement.
Role type
Specialist IC dispute resolution officer (workers' compensation)
Builds
Resolved dispute outcomes for injured workers and employers
Domain
Insurance / Workers' Compensation / Legal Dispute Resolution
Deliverable
client delivery
Required skills
workers' compensation claims management, litigation processes, alternative dispute resolution, stakeholder negotiation, Accident Compensation Act 1985 knowledge, Workplace Injury Rehabilitation and Compensation Act 2013 knowledge, Ministerial Guidelines adherence
Preferred skills
Conciliation conference facilitation, independent medical examination coordination, legal specialist consultation
Technologies
AI-powered technology (for admin reduction)
Responsibilities
Attend and facilitate conciliation conferences to resolve disputes; Engage with employee/employer representatives regarding dispute processes and outcomes; Liaise with Case Managers and assistants to obtain claim information and medical records; Consult with Legal Specialists on statutory benefits and common law damages processes.
