Rates Officer
Core
Administer council rates and revenue operations, manage ratepayer accounts, and provide customer service to residents.
Role type
Rates Officer (Local Government)
Builds
Council rates and revenue administration services for ratepayers
Domain
Public Sector / Local Government Finance
Required skills
Rates administration, property information management, financial transactions processing, customer service, numerical skills, account discrepancy investigation, debt recovery monitoring, system proficiency (Civica Authority, TechnologyOne)
Preferred skills
Local government experience, experience with council finance systems
Responsibilities
Process rates, transactions, adjustments, and account maintenance; Respond to ratepayer enquiries via phone and email; Manage changes of ownership and address updates; Process payment arrangements and refunds; Investigate account discrepancies; Assist with debt recovery; Maintain accurate information in rates and property systems
Seniority
Temporary (3-month), Experienced IC